Our Letters FAQs

Most frequent questions and answers

Ordering your letter is quick and easy, simply ‘click here’  and we will guide you through our order page. It’s that simple!  

Each of our letters are individually personalised, therefore it is not possible to show you your letter before order however you can see the letter template on our shop page. 

Yes we do. You just need to be very mindful of the cut off dates for each individual country to guarantee Christmas delivery.  We only offer free delivery to UK & Ireland

You can fully personalise your child’s letter from Santa on our Order Page 


For a multiply order, we will ensure all products are shipped together, but can not guarantee that all the products will arrive together.  

Ireland – Dec 16th

UK – Dec 16th

Rest of Europe –  Dec 9th

Canada – Dec 2nd

USA – Dec 2nd

Rest of World – Dec 2nd

Yes you can and we will do our very best to ensure it gets there before Christmas.  

Please allow 3-5 working days for delivery following your chosen postage/dispatch date and up to 7 in peak Christmas posting times.  

Yes We do not pass any of your details onto other companies. All transactions are handled via Paypal. Our Website & PayPal provides a secure server (SSL).  

Privacy & Cookie Policy

Who we are

Our website address is: http://gettingaletterfromsanta.com.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

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